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Privacy Policy

Last updated June 17, 2025

This Privacy policy applies to Pickleball City’s website located at Playpbc.com and any other online platforms or digital properties operated by Pickleball City that refer to this Policy. In this document, “Pickleball City,” “we,” and “us” refer to Pickleball City LLC and its affiliated operations. Our website may contain links to external sites we do not control, and this Policy does not apply to those third-party services.

Information we collect

As part of your interaction with Pickleball City, we may collect personal and non-personal information in the following ways:

1. Information You Provide to Us

This includes:

  • Name, email address, and phone number

  • Billing, shipping, or membership details

  • Payment information

  • Any info submitted through forms, bookings, or event sign-ups

2. Information Collected Automatically

When you access our website or online services, we may automatically collect:

  • Device type, browser, IP address

  • Pages viewed, time spent, referring URLs

  • Interaction with ads or content

  • General location data (e.g., postal code or IP-based region)

We may use cookies, analytics tools, or web beacons to gather this data.

3. Information from Other Sources

We may receive publicly available data or information shared on social platforms (e.g., Instagram, Facebook, TikTok) in connection with our events or promotions.

4. In-Store Camera Use

We use security cameras within our facility to promote safety and improve customer experience and help ensure the safety of our guests and team member. These recordings are not used to identify individuals unless required for security or legal reasons.

How we use your information

We use the data we collect to:

  • Process bookings, purchases, or memberships

  • Communicate with you about events or updates

  • Provide customer service and respond to inquiries

  • Improve our website and user experience

  • Offer promotions, discounts, or announcements (if you’ve opted in)

  • Ensure safety, detect fraud, and comply with legal obligations

How we share your information

We may share your information in the following situations:

  • With Service Providers: To support services such as payment processing, website hosting, or email delivery.

  • For Business Operations: To fulfill transactions, run events, or manage memberships.

  • For Legal or Safety Reasons: If required by law or to protect the safety of our guests, staff, or property.

  • With Your Consent: If you authorize us to do so.

We do not sell your personal information to third parties.

Cookies and Tracking

Our site uses cookies and similar technologies to:

  • Enable core website functionality

  • Analyze site usage and performance

  • Personalize your experience and marketing (if enabled)

You can manage cookie settings through your browser. Please note some site features may not function properly if cookies are disabled.

Your rights

You may:

  • Opt out of promotional emails by clicking “unsubscribe” or contacting us directly

  • Adjust device settings to control location sharing

  • Request to review, update, or delete your personal data by emailing us or updating your Club Automation profile.

Securing your information

We take reasonable measures to protect your information using secure technologies and internal safeguards. While no system is entirely immune to risks, we are committed to maintaining the integrity and confidentiality of your data.

Children's Privacy

Pickleball City’s online services are not intended for children under 13. If we become aware that information from a child has been collected, we will delete it promptly.

California Residents

California residents may request a disclosure of the categories of personal information shared for marketing purposes. To make such a request, please contact us at the address below.

Changes to this policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

Contact Us

If you have any questions or concerns about this policy, please contact:


Pickleball City
39161 Farwell Dr.
Fremont, CA 94538
Email: playpickleballcity@gmail.com

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